Bilingual Customer Service Teammate
taskus · Cali
Descripcion del puesto
About the role
Join TaskUs as a Bilingual Teammate, providing inbound and outbound support via phone, email, and live chat while delivering world‑class customer experiences.
Key responsibilities
- Handle inbound and outbound calls, email inquiries, and live‑chat interactions.
- Provide accurate, timely responses, troubleshoot basic issues, and resolve customer complaints.
- Filter website content, perform data research, and document interactions per SOPs.
- Escalate priority issues, route calls appropriately, and meet client‑mandated KPIs.
Required profile
- Willingness to work cyclical schedules and handle high‑volume interactions.
- Strong verbal and written communication skills in English and Spanish.
- Self‑motivated, able to work independently and within cross‑functional global teams.
- Detail‑oriented with good problem‑solving and critical‑thinking abilities.
Required skills
- Proficiency with Windows OS, Apple macOS, Microsoft Office, and Google Workspace.
- Typing speed of at least 30 WPM for voice and 35 WPM for non‑voice campaigns.
Questions fréquentes
Por que reporta esta oferta?
Explorar más
Salarios, guías y búsquedas en Colombia.
Salarios por profesión
Postula en 30 segundos
Ingresa tu email para postular. Se creara una cuenta automaticamente.
Al continuar, aceptas nuestras condiciones de uso.
Ya tienes cuenta? Iniciar sesion
¿Una pregunta sobre esta oferta?
Hágala aquí: recibirá el resumen completo por correo, de inmediato.
Publicado hace 9 horas
Expira en 1 mes
10 vistas · 0 interested
Aumenta tus posibilidades
Sube tu CV: te propondremos las ofertas que coinciden con tu perfil.
Analizando tu CV...
taskus
Cali