Bilingual Customer Service Teammate
taskus · Cali
Job description
About the role
Join TaskUs as a Bilingual Teammate, providing inbound and outbound support via phone, email, and live chat while delivering world‑class customer experiences.
Key responsibilities
- Handle inbound and outbound calls, email inquiries, and live‑chat interactions.
- Provide accurate, timely responses, troubleshoot basic issues, and resolve customer complaints.
- Filter website content, perform data research, and document interactions per SOPs.
- Escalate priority issues, route calls appropriately, and meet client‑mandated KPIs.
Required profile
- Willingness to work cyclical schedules and handle high‑volume interactions.
- Strong verbal and written communication skills in English and Spanish.
- Self‑motivated, able to work independently and within cross‑functional global teams.
- Detail‑oriented with good problem‑solving and critical‑thinking abilities.
Required skills
- Proficiency with Windows OS, Apple macOS, Microsoft Office, and Google Workspace.
- Typing speed of at least 30 WPM for voice and 35 WPM for non‑voice campaigns.
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Published 9 hours ago
Expires 1 month from now
11 views · 0 interested
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taskus
Cali