Bilingual Inside Sales Agent – Retention & Cross‑Sell

About the role

Join CarbonBetter’s Retail Energy Division as an Inside Sales Agent focused on retaining existing customers and cross‑selling clean energy solutions. You will handle inbound and outbound communications, ensuring customers receive up to six contact attempts per week.

Key responsibilities

• Call all daily assigned leads and log each interaction in the dialer system.
• Maintain a minimum of six phone contacts per customer within a one‑week cycle.
• Follow sales scripts to communicate the value of CarbonBetter’s services and retain customers.
• Document detailed notes for every interaction and guide customers through the retention process.
• Identify and promote additional electricity or natural gas supply options.
• Track retention metrics, report results, and reconnect with customers as needed.
• Participate in sales meetings, provide feedback, and escalate issues when necessary.

Required profile

• Fluent English with the ability to converse naturally with native speakers.
• Strong listening and empathy skills for customer interactions.
• At least one year of telemarketing, call‑center sales, or customer‑service experience.
• Comfortable using a dialer system and taking detailed notes.
• Team‑oriented, proactive communicator who seeks and offers help.
• Patient, reliable, and able to follow detailed processes.

Required skills

• Proficiency with Google Workspace.
• Experience using Slack for team communication.

What we offer

• Permanent indefinite‑term contract.
• Weekly English classes (2 hours) to boost professional skills.
• Professional growth opportunities in a fast‑growing impact‑driven company.
• Company‑paid parking and gym discount with Action Black.
• Snacks and beverages provided on site.