Bilingual Operations Support Specialist

About the role

Marsh is looking for a bilingual Operations Support Specialist to join its Affinity team in Bogota, Colombia. This hybrid position requires at least three days per week in the office and focuses on high‑volume administrative and operational tasks related to insurance policy servicing.

Key responsibilities

• Process account changes such as address updates, authorized officer modifications, and name corrections.
• Track and manage certificates, including issuance of new certificates and renewals.
• Follow up on missed payments, issuing first, second, and third notices.
• Support policy transactions like cancellations, audits, vehicle or deductible changes, and scheduled auto tasks.
• Handle renewal processing for workers’ compensation, EPLI, and NTL lines.
• Record work completed, time spent, and quantities processed in tracking systems.
• Maintain accurate notes and account details for internal reporting.

Required profile

• Experience in high‑volume administrative, operations, or back‑office support, preferably in insurance or financial services.
• Strong attention to detail with disciplined documentation and tracking.
• Ability to manage multiple priorities while meeting quality and turnaround expectations.
• Proficiency in English.

Required skills

• Advanced use of Microsoft Excel.
• Familiarity with workflow and tracking tools.