Collections Manager

About the role

As the Collections Manager at 8am, you will own the full collections and accounts receivable lifecycle, driving daily recovery and shaping long‑term strategy. You will lead a team of analysts and specialists, keep aging low, and integrate AI tools to automate case handling and improve recovery speed.

Key responsibilities

• Own end‑to‑end collections and accounts receivable processes, including daily recovery, strategy, and reporting.
• Lead, mentor and set goals for a team of collections analysts and specialists, tracking KPIs such as aging, recovery rates and service levels.
• Run core operations like TSYS balance holds, ACH return reporting, monthly write‑offs and journal entries.
• Analyze delinquency trends to improve cash‑flow forecasting and operational efficiency.
• Serve as escalation point for difficult recoveries and collaborate with Disputes and Underwriting on shared risk.
• Document processes and ensure compliance with SOC 1, SOX and other financial controls.
• Introduce AI tools to automate correspondence, triage cases and surface delinquency patterns.
• Partner across Finance, Risk, Sales, Operations and Engineering, representing collections in cross‑functional risk reviews.

Required profile

• 5+ years of experience in collections, accounts receivable or related fintech/accounting roles, managing high‑volume receivables.
• Proven experience leading or mentoring a team.
• Strong understanding of collections processes, billing platforms and financial compliance standards (SOC 1, SOX a plus).
• Excellent analytical and problem‑solving abilities.
• Clear communicator able to manage relationships across multiple functions.

Required skills

• Advanced Excel or Google Sheets.
• Experience with CRM/ERP systems such as Salesforce and Workday.
• Hands‑on experience using AI tools to automate or optimize workflows.
• Familiarity with processor platforms like TSYS or Adyen (bonus).

What we offer

• Full compliance with Colombian social security (health, pension, risk coverage).
• Staff referral bonus.
• Paid sick leave from day one, with EPS support after the second day.
• Flexible Time Off (up to 15 paid days per year).
• Maternity and paternity leave in line with Colombian law.
• Paid holidays for all official Colombian public holidays.