Community Manager for Consumer Brands

About the role

We are looking for a hands‑on Community Manager to join our team in Bogota, initially on a freelance basis with the potential to become permanent. You will live in the Instagram, TikTok, Facebook and YouTube comments and DMs of our consumer brands, ensuring every community feels heard and valued.

Key responsibilities

• Run inbox sweeps twice daily across Sprout Social for Facebook, Instagram, YouTube and TikTok.
• Reply in each brand’s voice, prioritising purchase intent, product questions and issues, and route refunds to customer service.
• Proactively join conversations using TalkWalker and native search, posting at least 15 outbound comments per week.
• Log product requests, recurring complaints and sentiment, and provide a monthly report to the account team.
• Spot real‑time trends, suggest timely comments, and manage live‑moment community engagement.
• Utilise AI tools for drafting replies, triage and summaries while documenting all workflows.

Required profile

• Perfect written English and daily public client‑facing communication.
• 2+ years of hands‑on community management for consumer brands, preferably agency experience.
• Fluency in Instagram and TikTok culture; X experience is a plus.
• Fast, organised, reliable and able to work during launches and live events.

Required skills

• Experience with Sprout Social or a similar social‑media management tool.
• Proficiency with social listening platforms such as TalkWalker.
• Comfortable using AI tools in daily workflow.
• Basic Excel for logic assessments and reporting.

What we offer

• Competitive salary based on experience.
• Unlimited vacation policy.
• Monthly phone/internet and food stipend.
• Health insurance coverage.