Customer Service Agent (Omnichannel)

About the role

As a Customer Service Agent you will be the first point of contact for our clients, handling inquiries through calls, emails and chat. You will act as a liaison, providing product and service information while ensuring issues are resolved quickly and accurately.

Key responsibilities

• Deliver seamless customer experiences across all communication channels.
• Build and maintain trustful relationships with customers through proactive interaction.
• Manage all interactions from a single interface, handling multiple channels simultaneously.
• Troubleshoot and resolve customer issues using efficient resources and processes.
• Address complaints, propose solutions within defined timeframes, and follow up to confirm resolution.
• Document and report complaints for further action by relevant departments.
• Adhere to communication procedures, guidelines and company policies.
• Consistently meet or exceed quality expectations as an Omnichannel Representative.

Required profile

• Previous experience in a call centre or customer service environment is preferred.
• Advanced English proficiency (minimum B2 level).
• Strong communication and interpersonal skills.
• Basic familiarity with office software and computer systems.
• Excellent organizational and multitasking abilities.

Required skills

What we offer

• Competitive base salary with performance‑based incentives.
• Opportunities for career growth within the organization.