Customer Success Consultant & Product Specialist

About the role

The Consultant, Customer Success Product Specialist supports Mastercard clients through onboarding, adoption, and ongoing use of Mastercard products and analytics solutions. Acting as a trusted partner, the role helps customers extract insights, make data‑driven decisions, and achieve measurable business value.

Key responsibilities

• Guide customers through product onboarding and ensure successful adoption of Mastercard analytics solutions.
• Collaborate with internal teams to resolve issues and optimize product usage.
• Provide strategic recommendations based on data assets and in‑house technology.
• Lead initiatives that scale the Business & Market Intelligence (B&MI) product suite across the region.
• Deliver end‑to‑end solutions that address diverse business needs of financial institutions, retailers, telecoms, and travel companies.

Required profile

• Strong consulting mindset with ability to translate business challenges into actionable insights.
• Excellent communication and relationship‑building skills.
• Experience working with global, cross‑functional teams.

Required skills

What we offer

• Opportunity to work on cutting‑edge digital payments products.
• Exposure to a global client base across multiple industries.
• Collaborative, inclusive culture driven by Mastercard’s Decency Quotient.