Customer Support Specialist

About the role

We are looking for a proactive, customer‑focused Customer Support Specialist to join our growing team in Medellín. You will be the first point of contact for international clients, handling inquiries via email, chat and phone while ensuring a great impression.

Key responsibilities

• Handle customer inquiries across multiple channels and troubleshoot issues.
• Document interactions in the CRM and follow up until resolution.
• Meet SLAs, maintain high CSAT scores and suggest process improvements.
• Collaborate with Product, Operations, Sales and Technical teams.

Required profile

• 2+ years in customer support or a similar client‑facing role.
• English B2 minimum (C1 preferred) and Spanish.
• Strong written communication, especially professional emails in English.
• Empathy, strong organization and ability to multitask in a fast‑paced environment.

Required skills

• Zendesk
• Salesforce
• HubSpot
• Freshdesk
• Intercom
• Jira
• Slack
• Google Workspace or MS Office

What we offer

• Modern office (X‑House) in Medellín.
• Rotational shift schedule.
• Competitive salary aligned with the Colombian market.
• Proactive and friendly international team.
• Comprehensive onboarding and continuous training.
• Clear career growth and performance‑based recognition.