Logistics Account Specialist – Afternoon Shift

About the role

Charger Logistics is seeking a dynamic Logistics Account Specialist to join its fast‑paced Dispatch team on the afternoon shift (1 pm – 9 pm CST, Monday‑Friday). The role focuses on monitoring shipments, communicating with customers and carriers, and ensuring smooth transportation operations.

Key responsibilities

• Monitor and track active shipments throughout the afternoon shift, maintaining real‑time visibility.
• Communicate with customers, drivers, and internal teams about shipment status, delivery schedules, and operational issues.
• Update customer portals and internal systems with accurate, timely information.
• Coordinate pickup and delivery appointments to meet customer requirements.
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other exceptions.
• Handle customer inquiries and complaints, providing timely solutions and follow‑up.
• Prepare and distribute reports to overnight and daytime operations teams.
• Maintain accurate documentation and collaborate with carriers, customers, and internal stakeholders.

Required profile

• 2+ years of sales and account management experience in transportation or logistics (preferred).
• Strong knowledge of land transportation and ability to understand business processing requirements using technology.
• Excellent verbal, written and presentation skills with strong interpersonal abilities.
• Proven negotiation and closing ability.
• Ability to work independently with minimal supervision and also thrive in a team environment.

What we offer

• Professional growth and career development opportunities.
• Competitive pay package.