Senior Manager, Delivery Management

About the role

Customer Delivery Services Americas turns customer commitments into successful technology outcomes across the region, bringing together delivery leadership, product, engineering, services, operations and commercial stakeholders to implement complex airline and travel solutions. As Senior Manager, Delivery Management in Bogota, you will coach and develop a locally based team of Delivery Managers working on airline accounts across the regions, while personally directing a strategic, complex customer program. The role combines people leadership with senior program accountability, aligning cross-functional teams to deliver scope, schedule, cost, quality and customer outcomes.

Key responsibilities

• Coach and develop Delivery Managers in Bogota: set clear objectives, allocate work, manage performance and build capability, succession and an engaged local delivery community.
• Contribute to developing the local Bogota ecosystem by fostering collaboration between Delivery Teams and other local teams such as Engineering and Helpdesk.
• Lead a strategic customer program from initiation through acceptance and closure, accountable for scope, integrated plan, budget, resources, quality, risks, issues, dependencies and change.
• Establish governance and executive reporting, maintain a consolidated view of commitments and decisions, and act as the senior escalation point for customer and delivery issues.
• Build trusted relationships with customer IT and business executives and mobilize Product, Engineering, Services, Operations, Commercial and other line organizations to secure commitments and deliver contracted outcomes.

Required profile

• Substantial experience in customer-facing technology delivery, including leading Delivery or Project Managers and owning large or complex projects or programs across functions, geographies or business lines.
• Proven command of scope, schedule, budget, resources, risks, issues, dependencies, quality, change and governance, with clear communication to senior customer and internal stakeholders.
• Strong people leadership, business and financial acumen, sound judgment under pressure, and the ability to create clarity, accountability and collaboration across organizational boundaries.
• University degree in business, engineering, computer science, aviation or a related discipline, or equivalent relevant experience.
• Understanding of airline or travel technology delivery, professional fluency in English and Spanish, and willingness to travel regionally and with customers.

What we offer

• Competitive remuneration, individual and company annual bonus, vacation and holiday pay, health insurance and other benefits.
• Hybrid work at the Bogota office.
• Professional development through online learning hubs covering technical and soft skills.
• A diverse and inclusive workplace within one of the world's top travel technology companies.