Senior Specialist, Account Manager – Bilingual
Concentrix · Bogota
Descripcion del puesto
About the role
The Senior Specialist, Account Manager is responsible for overseeing complex client accounts, ensuring strong relationships and meeting operational needs. This bilingual role focuses on renewing, expanding, and converting service relationships for the client’s customers.
Key responsibilities
- Manage end‑to‑end client customer relationships, renewing contracts and converting services where applicable.
- Ensure customer satisfaction, resolve escalated issues, and use data to address concerns.
- Achieve revenue‑based quotas, negotiate in tough situations, and identify risks and opportunities.
- Develop contingency plans, propose solutions based on customer needs, and influence buying/renewal processes.
- Collaborate with multiple partners, build relationships with decision‑makers, and report directly to a Sales Manager.
Required profile
- Proven experience managing sales territories and meeting monthly quotas.
- Strong ability to negotiate, handle objections, and develop contingency plans.
- Excellent communication skills in both English and a second language.
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Publicado hace 7 horas
Expira en 1 mes
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Concentrix
Bogota