Team Leader (Cali)
TaskUs · Cali
Description du poste
About the role
TaskUs is seeking a Team Leader to mentor and develop a high‑performing team at its Cali location. You will guide team members, manage escalations, and drive continuous improvement in a fast‑growing BPO environment.
Key responsibilities
- Provide mentorship, guidance, and career development for team members.
- Implement and manage escalation procedures in collaboration with stakeholders.
- Lead the team through transitions, enhancing problem‑solving, critical‑thinking, analytical and technical capabilities.
- Set team goals, track progress, and communicate results to leadership.
- Identify actionable insights, make recommendations, and influence team strategy.
Required profile
- At least 1 year of people‑management experience in a BPO or call‑center setting.
- Strategic thinker with strong analytical and creative problem‑solving abilities.
- Ability to coach, motivate, and develop team members.
Required skills
What we offer
- Competitive industry salary.
- Comprehensive benefits package.
- People‑First culture with focus on wellness, diversity, and internal mobility.
- Opportunities for professional growth across the organization.
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TaskUs
Cali
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