Team Leader – Customer Service Operations

About the role

The Team Leader will guide a high‑performing frontline team that delivers exceptional customer experiences for a leading automotive recycling company. This position combines operational oversight with coaching to ensure every interaction strengthens brand loyalty.

Key responsibilities

• Handle inbound customer service calls during scheduled shifts.
• Assess customer concerns, recommend solutions, and drive satisfaction.
• Collect customer information to generate retail traffic and promote events, promotions, and sales.
• Achieve individual and team performance targets and participate in performance reviews.
• Follow company policies, safety guidelines, and standard operating procedures.
• Support the Team Lead with daily operational tasks and help the team meet daily, weekly, and monthly goals.

Required profile

• 3‑4 years of experience in a customer service team‑lead role.
• 5+ years in a call‑center environment.
• Strong attention to detail and ability to multitask.
• Proficient English communication skills.
• Access to high‑speed internet and an HD monitor for remote work.

Required skills

• Microsoft Office Suite
• Familiarity with NICE CXone (advantage)

What we offer

• Indefinite‑term employment with a flexible shift schedule.
• 5‑day work week and 20 vacation days.
• Prepaid medical coverage.
• Career growth opportunities and a supportive, diverse work environment.
• Unlimited upskilling through Emapta Academy courses.