Technical Support Agent – Bogotá
Unisys · Bogota
Descripcion del puesto
About the role
The Technical Support Agent answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Key responsibilities
- Provide support for hardware, software, client and COTS applications, as well as network and user administration.
- Escalate complex problems to resolver teams or vendors.
- Support L1 agents with day‑to‑day client incidents, requests and queries.
Required profile
- High School Diploma or GED (required).
- Technical certification or Associate Degree may be required.
- Typically 1‑2 years of experience in a similar technical support role.
Required skills
- Hardware support
- Software support
- Network administration
- User administration
- Problem‑solving and analytical abilities
Questions fréquentes
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Publicado hace 1 semana
Expira en 1 mes
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Unisys
Bogota