Technical Support Agent – Bogotá
Unisys · Bogota
Job description
About the role
The Technical Support Agent answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Key responsibilities
- Provide support for hardware, software, client and COTS applications, as well as network and user administration.
- Escalate complex problems to resolver teams or vendors.
- Support L1 agents with day‑to‑day client incidents, requests and queries.
Required profile
- High School Diploma or GED (required).
- Technical certification or Associate Degree may be required.
- Typically 1‑2 years of experience in a similar technical support role.
Required skills
- Hardware support
- Software support
- Network administration
- User administration
- Problem‑solving and analytical abilities
Questions fréquentes
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Published 1 week ago
Expires 1 month from now
21 views · 0 interested
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Unisys
Bogota
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