Technical Support Analyst
SGS · Bogotá
Descripcion del puesto
About the role
The Technical Support Analyst (IT005) provides advanced technical support for complex, non‑recurring issues and business‑driven projects, ensuring business continuity and system availability.
Key responsibilities
- Resolve escalated Level 3 incidents by coordinating with IT teams and vendors.
- Support hardware, software, networking, and Active Directory issues across end‑user and server environments.
- Assist with Azure services, mobile device management, and configuration of networking appliances.
Required profile
- College diploma in Information Technology or related field; Bachelor’s degree preferred.
- Minimum 4 years of corporate IT support experience.
- Strong analytical, problem‑solving and communication skills.
Required skills
- Hardware and software troubleshooting
- Active Directory access and permissions management
- Networking appliances configuration and troubleshooting
- Mobile device support
- Knowledge of Microsoft Azure (preferred)
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Publicado hace 18 horas
Expira en 1 mes
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SGS
Bogotá