Technical Support Analyst
SGS · Bogotá
Job description
About the role
The Technical Support Analyst (IT005) provides advanced technical support for complex, non‑recurring issues and business‑driven projects, ensuring business continuity and system availability.
Key responsibilities
- Resolve escalated Level 3 incidents by coordinating with IT teams and vendors.
- Support hardware, software, networking, and Active Directory issues across end‑user and server environments.
- Assist with Azure services, mobile device management, and configuration of networking appliances.
Required profile
- College diploma in Information Technology or related field; Bachelor’s degree preferred.
- Minimum 4 years of corporate IT support experience.
- Strong analytical, problem‑solving and communication skills.
Required skills
- Hardware and software troubleshooting
- Active Directory access and permissions management
- Networking appliances configuration and troubleshooting
- Mobile device support
- Knowledge of Microsoft Azure (preferred)
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Published 19 hours ago
Expires 1 month from now
3 views · 0 interested
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SGS
Bogotá