Technical Support Specialist

About the role

We are looking for an enthusiastic, customer‑centric Technical Support Specialist to assist our robot customers and field technicians. You will work in a fast‑moving environment, diagnosing issues and delivering effective solutions.

Key responsibilities

• Build positive relationships with customers via email, messaging, and phone.
• Diagnose technical problems related to robots and their associated systems.
• Take ownership of customer complaints, resolve them quickly, and escalate when necessary.
• Participate in on‑call tech support rotation.
• Collaborate with internal teams to resolve complex challenges.

Required profile

• 2‑5 years of experience in electronics, robotics, or related customer‑service roles.
• Strong people skills: approachable, good listener, empathetic.
• Fluent in English and experienced in English‑speaking work environments.
• Flexible to work occasional shifts and adapt to changing schedules.

Required skills

• Ability to read schematics, wiring diagrams, and instructional manuals.
• Experience with Linux, Jira, and Salesforce.
• Programming and troubleshooting experience.
• Background in electronics or electro‑mechanical devices.