Technical Support Specialist
avidbots · Cali
Job description
About the role
We are looking for an enthusiastic, customer‑centric Technical Support Specialist to assist our robot customers and field technicians. You will work in a fast‑moving environment, diagnosing issues and delivering effective solutions.
Key responsibilities
- Build positive relationships with customers via email, messaging, and phone.
- Diagnose technical problems related to robots and their associated systems.
- Take ownership of customer complaints, resolve them quickly, and escalate when necessary.
- Participate in on‑call tech support rotation.
- Collaborate with internal teams to resolve complex challenges.
Required profile
- 2‑5 years of experience in electronics, robotics, or related customer‑service roles.
- Strong people skills: approachable, good listener, empathetic.
- Fluent in English and experienced in English‑speaking work environments.
- Flexible to work occasional shifts and adapt to changing schedules.
Required skills
- Ability to read schematics, wiring diagrams, and instructional manuals.
- Experience with Linux, Jira, and Salesforce.
- Programming and troubleshooting experience.
- Background in electronics or electro‑mechanical devices.
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Published 1 hour ago
Expires 1 month from now
4 views · 0 interested
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avidbots
Cali