Virtual Customer Service Representative (English/Spanish)

About the role

Whizz provides e-mobility solutions for delivery drivers, offering flexible vehicle ownership options. It is looking for a Virtual Customer Service Representative to support customers visiting its locations remotely through a live video connection. You will guide customers, answer questions and help resolve common service requests, giving them the same service as if a representative were present in person.

Key responsibilities

• New customers: help them choose the right bike, battery, accessories and services; explain features, subscription plans and pricing; assist with sign-up, account creation and payment; use sales techniques to convert prospects into subscribers.
• Existing customers: support questions about subscriptions, payments and accounts; troubleshoot basic bike or service issues remotely; coordinate service requests and follow-ups with the operations team; address concerns and objections while keeping satisfaction high.
• Communicate clearly, accurately and friendly, and coordinate with internal teams via chat and messaging tools.
• Build trust and long-term relationships with the rider community.

Required profile

• Native or fluent Spanish and fluent English (C1-C2).
• 2+ years of experience in customer support, sales or call center roles.
• Comfortable working on camera and assisting customers via live video all day.
• Ability to multitask and stay organized in a fast-paced environment.
• High-speed internet connection and a headset.
• Previous on-site retail experience is an advantage.

Required skills

• CRM systems and productivity tools
• Live video customer support

What we offer

• Competitive salary
• Remote work flexibility
• A collaborative and innovative work environment