Account Executive - Training Bookings

About the role

The Account Executive (AE) delivers an exceptional customer experience while supporting sales execution within an assigned territory and platform. As the primary point of contact for customer inquiries and training requests, the AE ensures timely communication, accurate booking management and effective coordination across internal teams.

Key responsibilities

• Serve as the main contact for customer service requests on training bookings, answering questions by phone and email about training options and scheduling.
• Maintain accurate customer records and booking information in the CRM system.
• Coordinate with Training Services, Operations, Key Accounts and Sales teams to support a seamless customer experience.
• Manage revenue bookings in the assigned territory so that booking details match customer requirements.
• Build positive client relationships and act as a trusted advisor on training scheduling needs.
• Address customer concerns before and after training events, coordinate with internal stakeholders and escalate issues when appropriate, following them up until resolved.
• Complete reporting and CRM data entry accurately and on time.

Required profile

• 2+ years of experience in customer service, account management, sales support, sales or a related field.
• Professional proficiency in English and Spanish, spoken and written.
• Experience managing customer interactions by phone and email.
• Preferred: Bachelor's degree, 5+ years of sales experience, and experience in training, aviation, transportation or related service industries.

Required skills

• Experience using Salesforce to manage customer interactions, records or sales activities.
• Strong interpersonal, active listening and customer service skills.
• Attention to detail, organizational skills and ability to handle multiple priorities and work with cross-functional teams.
• Preferred: working knowledge of FAR Part 91 and FAR Part 135 regulations, experience with corporate flight departments and charter operators, pilot's license, negotiation skills and customer retention experience.