Account Manager – Client Success & Growth

About the role

Job Duck is looking for a proactive Account Manager to act as a trusted advisor for our US‑based clients. You will build long‑term relationships, understand client goals, and align our solutions to help them succeed while working remotely.

Key responsibilities

• Support staff to ensure alignment with client expectations.
• Monitor account performance, identify improvement and expansion opportunities.
• Diagnose client challenges and guide them toward appropriate solutions.
• Serve as the central coordination point between clients and internal teams.
• Cultivate client referrals through strong relationship management.
• Identify and drive account growth aligned with client goals.
• Proactively manage retention, address risks, and maintain account health.
• Maintain accurate documentation of notes, updates, risks, and opportunities.
• Lead and participate in client meetings to ensure alignment and progress.
• Provide onboarding support, conduct check‑ins, and manage first‑week follow‑up processes.

Required profile

• At least one year of experience in customer service, client relations, or a related role.
• Excellent verbal and written English communication skills.
• Strong problem‑solving abilities and a customer‑centric mindset.
• High level of professionalism and ability to work independently in a fast‑paced environment.

Required skills