Account Manager - Digital Commerce

About the role

Vaimo, a global expert in digital commerce and experience, is looking for an Account Manager to drive day-to-day client growth, account health and commercial success across a portfolio of clients. Working closely with the Account Director, you will act as the primary commercial partner for your clients, turning their needs into actionable growth opportunities and delivery outcomes.

Key responsibilities

• Drive commercial growth across assigned accounts by identifying upsell, cross-sell and expansion opportunities, supporting account growth plans and contributing to revenue, retention and renewal targets.
• Serve as the main day-to-day commercial contact, building trusted relationships and engaging business, ecommerce, marketing, IT, operations and leadership stakeholders.
• Monitor account health, satisfaction, delivery performance and budget alignment, escalate risks early and support renewal planning.
• Execute the account strategy agreed with the Account Director, including client meetings, follow-ups, opportunity tracking and roadmap discussions.
• Keep delivery, strategy, design, data, AI, content and technical teams aligned to client expectations and commercial commitments.
• Maintain accurate account records, stakeholder maps, opportunity updates and renewal dates, and report on performance, risks and pipeline using KPIs and account data.

Required profile

• 3-5 years of experience in Account Management, Client Success, Business Development or Commercial Account Growth, ideally in a digital agency, technology consulting, ecommerce, SaaS or professional services environment.
• Ability to translate client needs into clear internal briefs and explain technical or digital concepts simply.
• Strong commercial acumen, relationship management and organization, able to handle several accounts and priorities at once.
• Exceptional English and Spanish proficiency.

Required skills

• Solid understanding of digital commerce, ecommerce platforms, content management, data, AI and integrations.
• Use of KPIs, CRM information and account reporting to guide decisions.

What we offer

• Work with leading US brands and collaborate with colleagues in the US and across international teams.
• Use of AI tools in everyday work, ownership and autonomy over your work.
• Professional growth across clients, industries and technologies, and the chance to help build the LATAM team.
• Competitive salary and benefits package.