Account Manager – Property Management

About the role

Royal York Property Management is seeking an experienced Account Manager to own the owner and tenant experience across active property management files. You will act as the primary liaison, ensuring smooth communication, timely issue resolution, and meticulous documentation in a high‑volume environment.

Key responsibilities

• Serve as the main point of contact for property owners and tenants throughout the management process.
• Manage multiple active client and property files simultaneously with strong organization and follow‑up.
• Provide proactive updates on pending actions, next steps, and overall progress.
• Handle time‑sensitive issues with urgency, professionalism, and clear communication.
• Coordinate actions between owners, tenants, internal departments, vendors, and property operations.
• Collect, review, and track required documentation according to company processes.
• Maintain clean CRM records, including notes, tasks, follow‑ups, and file movement.
• Identify stalled files, missed follow‑ups, and client concerns before they escalate.
• Escalate issues early when needed to protect client satisfaction.

Required profile

• 3–5+ years of experience in account management, client success, relationship management, or property management.
• Proven ability to manage multiple clients, accounts, or properties at the same time.
• Strong communication skills and confidence handling owner, tenant, or client concerns.
• High process discipline and comfort working within a structured CRM workflow.
• Excellent follow‑up habits, task management, and documentation accuracy.
• Ability to stay calm under pressure and prioritize quickly in a high‑volume environment.
• Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues.

Required skills

• CRM systems

What we offer

• Opportunity to own client outcomes in a fast‑paced property management environment.
• Collaborative team culture focused on process‑driven client experiences.