Afterhours Operations Supervisor

About the role

The Afterhours Operations Supervisor oversees logistics operations during the overnight shift, coordinates the workload of logistics coordinators and monitors team performance so that client expectations, productivity goals and operational standards are consistently met. The role acts as a key point of contact between the client and the company, building strong relationships through effective communication, timely issue resolution and proactive team management.

Key responsibilities

• Supervise, coordinate and monitor the daily activities of logistics coordinators during the overnight shift, assigning and redistributing workloads as needed.
• Monitor communication channels such as WhatsApp, Microsoft Teams and email inboxes to ensure timely responses and follow-ups.
• Track and follow up on IT issues, operational delays, absenteeism and pending requests.
• Conduct weekly audits of employee workload activity and monitor daily performance metrics such as inbound calls, follow-ups, call queues and client-defined productivity targets.
• Provide coaching and performance feedback, and give verbal or written warnings when necessary, following company policy.
• Ensure compliance with client requirements, internal procedures and service standards, and identify ways to improve team productivity.
• Maintain clear communication with clients and internal stakeholders and ensure operational continuity throughout the overnight shift.

Required profile

• Technical, technological or bachelor's degree in Logistics, Business Administration, Business, Industrial Engineering, Finance, International Relations or a related field; students currently pursuing such a degree are encouraged to apply.
• 1-2 years of experience supervising teams in BPO operations.
• Intermediate to advanced English (B2-C1).
• Experience giving feedback, coaching and monitoring team performance is an asset.

Required skills

• Advanced knowledge of Microsoft Office Suite, especially Excel, Word, PowerPoint and Outlook.
• Strong organisational, analytical, communication and problem-solving skills.
• Ability to multitask, prioritise and make decisions in a fast-paced environment.