Application Support Analyst I

About the role

Solvo Global is looking for an Application Support Analyst I to join its team in Medellín, on site. The role suits a detail-oriented professional with experience in application support, troubleshooting, manual testing and ticket management. You will help keep applications stable, investigate technical issues, validate fixes and work closely with Product, QA and Engineering teams.

Key responsibilities

• Investigate, troubleshoot and resolve application issues.
• Execute manual, functional and regression testing activities.
• Create and maintain test cases and testing documentation.
• Manage support tickets and ensure SLA compliance.
• Document defects, findings and process improvements.
• Collaborate with Product, QA and Development teams.
• Support UAT, production releases and post-release validation.
• Maintain operational documentation and knowledge base articles.

Required profile

• 3+ years of experience in Application Support, Product Support, QA or Software Testing.
• Experience with manual testing and defect validation.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Agile methodologies (Scrum/Kanban).
• Professional English communication skills, written and verbal.