Benefits Analyst – North America

About the role

The Analyst, Benefits – North America supports the Global Services HR team by delivering and administering employee benefit programs across North America. This position offers the chance to work with multiple countries, improve processes, and ensure compliance with benefit policies.

Key responsibilities

• Manage Tier 2.0 and Tier 1.5 benefit cases, resolving complex employee inquiries.
• Support leave of absence and time‑off programs, ensuring accurate administration.
• Partner with external vendors and insurance providers to resolve escalated issues.
• Assist with annual enrollment, testing, communications, and issue resolution.
• Help implement new benefit programs and plan changes across North America.
• Maintain benefit documentation and employee‑facing resources.

Required profile

• Bachelor’s degree in HR, Business, Finance, Psychology or related field.
• 2‑4 years of experience in HR, Benefits Administration or Total Rewards.
• Strong customer service, problem‑solving and case‑management skills.
• Fluent English; Spanish preferred.
• Legal authorization to work in Colombia.

Required skills

• Microsoft Excel, Word and PowerPoint.
• Experience with HR systems (e.g., Workday) and case‑management tools.
• Ability to interpret benefit policies and plan provisions.
• Data management and reporting using HR platforms.