Benefits Analyst – North America

About the role

The Benefits Analyst supports the Global Services HR team by delivering and administering employee benefit programs across North America. The role involves collaborating with employees, managers, vendors, and HR partners to ensure a high‑quality experience.

Key responsibilities

• Manage Tier 2.0 and Tier 1.5 benefit cases, resolving complex employee inquiries.
• Support leave of absence and time‑off programs, ensuring accurate administration.
• Partner with external vendors to resolve escalated issues and maintain service excellence.
• Assist with annual enrollment, testing, communications, and issue resolution.
• Help implement new benefit programs and plan changes across North America.
• Maintain benefit documentation and employee‑facing resources.

Required profile

• Bachelor’s degree in HR, Business Administration, Finance, Psychology or related field.
• 2‑4 years of experience in HR, Benefits Administration, Total Rewards or related function.
• Strong customer service, problem‑solving and case‑management skills.
• Fluent English; Spanish preferred.

Required skills

• Microsoft Excel, Word and PowerPoint.
• Workday or similar HR case‑management tools.
• Experience with benefit vendors, enrollment platforms and HR technology solutions.