Bilingual Operations Support Specialist

About the role

Marsh is looking for a Bilingual Operations Support Specialist to join its Affinity team in Bogota. This hybrid position requires at least three days per week in the office and focuses on high‑volume administrative and operational support for insurance policy servicing.

Key responsibilities

• Process account changes such as address, authorized officer, and name updates.
• Handle certificate tracking for new and renewal certificates.
• Manage missed payment follow‑up, including first, second, and third notices.
• Support policy transactions including cancellations, audits, vehicle and deductible changes, and scheduled auto tasks.
• Complete renewal processing for workers’ compensation, EPLI, and NTL lines.
• Record work completed, time spent, and quantities processed in tracker systems.

Required profile

• Experience in high‑volume administrative, operations, or back‑office support, preferably in insurance or financial services.
• Strong attention to detail with consistent documentation and tracking discipline.
• Ability to manage multiple priorities while meeting quality and turnaround expectations.
• Proficiency in English.

Required skills

• Proficiency with Excel and standard business tracking tools.