Client Relations Coordinator – Bilingual English/Spanish

About the role

The Client Relations Coordinator will lead the implementation of PEO services for new clients, acting as the main point of contact throughout the onboarding process. This full‑time, on‑site position supports clients in Colombia, Guatemala and Kenya, ensuring a smooth transition to the company’s solutions.

Key responsibilities

• Lead end‑to‑end client implementations, gathering requirements and configuring PEO solutions.
• Serve as primary liaison during the implementation phase, addressing client concerns and providing guidance.
• Conduct training sessions to promote successful system adoption.
• Troubleshoot technical and process issues and resolve them promptly.
• Prepare client welcome calls, review employee import files, and set up PrismHR structures (departments, worksites, divisions).
• Maintain client tasks in the Case Management system (Client Space) and coordinate calls with internal teams.
• Generate transition communications and pull required reports for clients.
• Collaborate with Sales, Payroll, Client Relations and other cross‑functional teams to identify improvement opportunities.

Required profile

• Minimum 2 years of experience in client implementation, HR onboarding or related fields.
• Client‑facing background with strong problem‑solving and analytical abilities.
• Excellent attention to detail and ability to manage multiple priorities in a dynamic environment.
• Strong organizational and teamwork skills, with professional communication in both English and Spanish (C1 level).

Required skills

• PEO solution configuration
• PrismHR setup and reporting
• Employee data validation
• Case management systems (Client Space)
• Microsoft Office proficiency