Communications Manager

About the role

IntouchCX, a global leader in customer experience management, is seeking a Communications Manager to join its global Communications team. Reporting to the Director of Global Communications and working closely with LATAM markets, the role will shape and strengthen the company’s corporate image and reputation across external audiences while also driving internal communications initiatives.

Key responsibilities

• Develop and implement regional and corporate communication strategies aligned with global priorities and business goals.
• Lead end‑to‑end 360° external communication campaigns for LATAM, overseeing delivery, quality and impact.
• Manage media relations, public relations, earned media, brand positioning and industry visibility.
• Transform complex information into clear, engaging narratives for internal and external audiences.
• Advise regional and department leaders on content strategy, channel planning, messaging and timing.
• Lead crisis and issues communications within the region, providing strategy and hands‑on support.
• Create and curate content for the corporate website, intranet, press releases and key messaging materials, ensuring cultural relevance and regulatory compliance.
• Coordinate cross‑organizational communication campaigns, managing objectives, timelines and performance measurement.

Required profile

• Highly motivated and detail‑oriented professional with strong written and verbal communication skills.
• Team player who can work independently and thrive in an international, fast‑paced environment.
• Experience collaborating with cross‑functional, cross‑cultural teams and senior leaders.
• Ability to craft compelling narratives and adapt messaging to regional realities.

Required skills

• Expertise in media relations, public relations and brand storytelling.
• Proficiency in developing and executing communication strategies and campaigns.
• Strong project management skills, including planning, execution and performance measurement.