CQ Analyst – Product Complaints

About the role

The CQ Analyst will manage product complaint processes for DePuy Synthes LATAM, ensuring compliance with quality systems, SOPs and regulatory standards. This role supports the transition of Johnson & Johnson’s orthopedics business and will become part of the new DePuy Synthes organization.

Key responsibilities

• Handle product complaint intake, translate event descriptions, and ensure information is available to franchises.
• Send acknowledgment and closure letters to the sales force in the appropriate language.
• Support training for the sales force on complaint processes and assist with Quality Management System reviews.
• Collaborate with Service Solutions, Medical Affairs, Brand Protection, and other partners to manage complaints across LATAM.
• Maintain Power BI dashboards and support continuous improvement initiatives.

Required profile

• Minimum 2 years of experience in Quality for medical devices, pharmaceuticals or consumer products.
• Degree in Business Biosciences, Engineering, health‑related discipline or equivalent.
• Strong analytical mindset and organizational skills.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with Power BI dashboard creation and maintenance.
• Fluency in Spanish; English required; Portuguese a plus.