Customer Care Representative – Shift 35-19

About the role

UPS is seeking a Customer Care Representative to join its customer service team. In this role you will help ensure smooth package handling and delivery by responding to customer inquiries and providing timely solutions. You will work within a fast‑paced environment that values quality service and continuous improvement.

Key responsibilities

• Assist customers with questions about packages and coordinate delivery solutions when needed.
• Maintain awareness of performance goals and meet or exceed key performance indicators such as customer survey scores, quality, and schedule adherence.
• Collaborate with other UPS team members to resolve issues and improve the overall customer experience.
• Submit ideas and suggestions for process enhancements.

Required profile

• Strong customer service orientation with excellent listening skills.
• Effective written and verbal communication abilities.
• Ability to manage multiple tasks simultaneously in a fast‑paced setting with minimal supervision.
• Attention to detail and a proactive problem‑solving mindset.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Opportunity to work for a Fortune Global 500 company.
• Collaborative environment with supportive teams.
• Potential for career growth and skill development.