Customer Excellence Specialist

About the role

As a Customer Excellence Specialist you will act as the key link between ICEYE’s synthetic‑aperture‑radar satellite capabilities and customers in the LATAM region, ensuring orders are processed smoothly from submission to delivery and that every interaction leaves a positive impression.

Key responsibilities

• Oversee the entire order process, from receipt to final product delivery.
• Prepare feasibility studies for satellite imagery to meet customer requirements.
• Plan satellite resources for SAR image capture and perform image quality control.
• Resolve customer inquiries and complaints promptly.
• Collaborate with satellite operators, sales, analytics, and product teams to address project and customer issues.
• Contribute to process and documentation improvements and report key performance metrics.
• Maintain thorough knowledge of ICEYE’s products, services, and support.
• Serve as the point of contact for governmental contracts and commercial clients, delivering feasibility results.
• Build and maintain trusted relationships with customers, acting as the primary contact for order‑related queries.
• Coordinate and conduct training for internal and external customers and monitor order progress.

Required profile

• Strong communication and relationship‑building abilities.
• Ability to work remotely across Mexico, Chile, or Colombia time zones.
• Experience handling customer orders and contractual matters in a technical environment.

Required skills

What we offer

• Permanent remote position within a leading space‑technology company.
• Opportunity to work with cutting‑edge SAR satellite data.
• Collaboration with cross‑functional teams across the globe.