Customer Quality Engineer - Neuromodulation

About the role

LivaNova, a global medtech company, is hiring a Customer Quality Engineer to support Customer Quality activities for its Neuromodulation therapies. The role covers complaint handling, investigations, regulatory reporting and technical support, working with cross-functional teams to ensure product quality, regulatory compliance and effective resolution of customer issues.

Key responsibilities

• Receive customer feedback and provide technical troubleshooting to resolve customer issues.
• Initiate and investigate product complaints, including root cause analysis.
• Prepare and submit medical device vigilance and regulatory reports to the applicable regulatory authorities.
• Maintain accurate complaint files, quality records and supporting documentation.
• Identify potential product or quality trends and escalate findings for further evaluation.
• Collaborate with Quality, Regulatory Affairs, R&D, Clinical and other teams to support compliance and continuous improvement.

Required profile

• Bachelor's degree in Engineering.
• Strong written and verbal communication skills in English.
• Strong analytical and problem-solving skills.
• Collaborative mindset with a willingness to learn and work within international teams.
• Interest in healthcare, medical technology, quality or regulated industries.
• An internship, academic project or previous exposure to engineering, quality, healthcare, medical devices, pharmaceuticals or another regulated industry is desirable.

Required skills

• Proficiency in Microsoft Office, including Excel, Word and PowerPoint.

What we offer

• Purpose-driven work focused on improving patient outcomes worldwide.
• Global exposure and collaboration with international teams.
• Structured learning, mentorship and career development opportunities.
• A culture that values innovation, quality, collaboration and continuous improvement.
• Exposure to advanced medical technologies and a highly regulated global environment.
• Competitive base salary.