Customer Service Agent – BAQ (Barranquilla)

About the role

We are seeking a customer‑oriented Service Agent to join our Barranquilla team. The role acts as the primary liaison for our customers, providing product information, answering queries, and resolving issues across voice and email channels with accuracy and efficiency.

Key responsibilities

• Deliver seamless customer experiences across all communication modalities.
• Build and maintain trustful relationships through proactive, interactive communication.
• Manage interactions from multiple channels using a single interface.
• Troubleshoot and resolve customer issues using efficient resources and processes.
• Handle complaints, propose solutions within set time limits, and follow up to ensure resolution.
• Report escalated complaints to the appropriate department.
• Adhere to communication procedures, guidelines, and policies.
• Consistently meet or exceed quality expectations as an Omnichannel Representative.

Required profile

• Previous call‑center or customer‑service experience preferred.
• Advanced English proficiency (B2 level or higher).
• Full‑time availability to work onsite.
• Strong soft‑skills and communication abilities.
• Basic understanding of office and computer systems/software.
• Excellent organizational and multitasking capabilities.

Required skills