Customer Service Agent – Remote (Bogota)

About the role

Sezzle is looking for a Customer Service Agent to join its remote team in Bogota, Colombia. The role focuses on delivering empathetic, clear support to users of Sezzle’s interest‑free installment platform, helping them resolve issues across email, live chat and phone channels.

Key responsibilities

• Provide prompt, detailed and courteous assistance to customers via email, live chat and phone.
• Diagnose and troubleshoot product‑related questions, delivering step‑by‑step instructions.
• Gather customer feedback and relay insights to Product and Development teams.
• Act as an advocate for customers, identifying areas for product or process improvement.
• Collaborate with the broader support team to maintain a high‑quality service environment.

Required profile

• Excellent written and verbal communication skills in English.
• Strong problem‑solving mindset with high emotional intelligence.
• Ability to manage multiple inquiries simultaneously and work independently.
• Dependable, resourceful and motivated to exceed customer expectations.

Required skills

• Experience using email, live‑chat and phone support tools.

What we offer

• Fully remote work based in Bogota.
• Opportunity to grow within a fast‑expanding fintech company.
• Collaborative and supportive team culture.