Customer Service Representative – Barranquilla

About the role

As a Customer Service Representative you will be the frontline of our client’s support operations, handling inbound and outbound calls, email, and live‑chat inquiries. You will resolve customer complaints quickly and professionally while adhering to quality guidelines.

Key responsibilities

• Answer inbound calls and initiate outbound calls as needed.
• Respond to customer inquiries via email and live chat.
• Investigate, manage, and resolve customer complaints.
• Maintain high customer satisfaction scores and follow quality standards.
• Document interactions accurately in the support system.

Required profile

• Strong problem‑solving and critical‑thinking abilities.
• Excellent verbal and written communication in English.
• Flexibility to work shifting schedules and multitask with attention to detail.
• Willingness to participate in continuous training and development.

Required skills

What we offer

• Private medical, dental and vision insurance for you and your family.
• Monthly scholarship for children’s education.
• 9 self‑managed paid‑time‑off days and 12 vacation days.
• Employee savings program, wellness & resiliency initiatives.
• Growth opportunities and 44‑hour work week with two consecutive days off.
• Food vouchers, onsite gym, and cafeteria discounts.