Customer Service Representative - English C1, Remote

About the role

Join a growing healthcare‑support organization as a Customer Service Representative, coordinating daily interactions between clients and workers. You will ensure schedules are kept, service hours are tracked, and any communication or billing issues are resolved promptly.

Key responsibilities

• Follow up daily with workers and clients to confirm sessions, handle cancellations or no‑shows, and resolve communication gaps.
• Build and maintain weekly schedules based on authorized service hours, adjusting as needed.
• Review billing and service‑hour reports, identify discrepancies, and help correct missed entries.
• Maintain accurate trackers for schedules, missed sessions, cancellation reasons, and open issues.
• Coordinate introductions between newly approved workers and clients, ensuring first meetings occur within 48 hours.

Required profile

• Fluent in both Spanish and English (C1 level).
• Highly organized, able to manage multiple schedules, follow‑ups, and open issues without losing details.
• Persistent and accountable, consistently following up when parties are unresponsive.
• Independent, proactive, and able to determine next steps without constant direction.

Required skills

• Spreadsheets
• Google Forms
• Tracking systems
• Reporting tools

What we offer

• Preset salary growth with weekly payments.
• 100 % remote role, working Monday–Friday 9:00 AM–5:00 PM EST.