Customer Service Representative (Full-Time)

About the role

Join Adaptive Teams as a full‑time Customer Service Representative working remotely from Colombia. You will be at the heart of a fast‑paced auction environment, handling high‑volume inbound and outbound calls to keep customers informed and transactions on track.

Key responsibilities

• Make high‑volume inbound and outbound auction‑related calls using approved scripts.
• Explain auction details, deadlines, and next steps clearly to callers.
• Document call outcomes and tenant responses accurately in the system.
• Complete multiple call attempts and follow‑up as required.
• Handle sensitive or escalated conversations with empathy and professionalism.
• Stay compliant with timelines, legal requirements, and internal policies.
• Flag trends, issues, or concerns to team leads.
• Participate in additional outbound call projects as business needs evolve.

Required profile

• Previous call‑center, customer‑service, or outbound‑calling experience (preferred).
• Strong verbal communication and active listening skills.
• Ability to stay calm under pressure and manage time independently.
• Sharp attention to detail, especially in documentation.

Required skills

• Experience with CRM or call‑center systems.
• Basic computer proficiency.

What we offer

• Fully remote work with location independence.
• Weekend bonus and competitive compensation.
• Training, ongoing support, and a collaborative team environment.
• Opportunities to develop real‑world communication and compliance skills.