Customer Service Specialist I (HE) – Bogotá
Sutherland · Bogotá
Job description
About the role
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. You will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Key responsibilities
- Provide friendly and efficient customer support via phone, chat, or email.
- Handle inbound and outbound communications while meeting performance goals.
- Take ownership of customer issues until resolution or escalation.
- Document interactions accurately and update customer information.
- Identify and escalate complex or sensitive cases when needed.
- Maintain confidentiality and handle sensitive information responsibly.
Required profile
- B2+ English communication skills (minimum).
- High school diploma or equivalent.
- Ability to multitask and navigate multiple systems efficiently.
- Customer‑focused mindset with strong problem‑solving abilities.
- Attention to detail and accuracy in data handling.
- Basic computer skills (CRM tools, email, spreadsheets).
Required skills
- CRM tools
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Published 20 hours ago
Expires 1 month from now
7 views · 0 interested
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Sutherland
Bogotá
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