Customer Service Specialist I (WI) – Barranquilla
Sutherland · Barranquilla
Job description
About the role
Sutherland is seeking a Customer Service Specialist I to join its Barranquilla team. The role focuses on delivering friendly, efficient, and accurate support to customers through multiple channels while maintaining high performance standards.
Key responsibilities
- Support customers via phone, chat, or email, meeting defined performance goals.
- Own customer issues through to resolution, escalating when necessary.
- Document interactions accurately and keep customer information up‑to‑date.
- Handle sensitive information with confidentiality and care.
Required profile
- B2+ English communication skills (minimum).
- High school diploma or equivalent.
- Ability to multitask and navigate multiple systems efficiently.
- Customer‑focused mindset with strong problem‑solving abilities.
- Attention to detail and accuracy in data handling.
Required skills
- Basic computer skills (CRM tools, email, spreadsheets).
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Published 3 days ago
Expires 1 month from now
19 views · 0 interested
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Sutherland
Barranquilla
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