Customer Service Specialist

About the role

TOPPAN Security, the international development arm of the TOPPAN Group in the security domain, is looking for a Customer Service Specialist in Bogotá to manage and coordinate the day-to-day operational needs of its B2B customers in Colombia's payment solutions sector. The role covers customer requests from initial inquiries and quotations through order processing, delivery and after-sales support, working closely with internal teams and reporting to the Commercial Director, Colombia.

Key responsibilities

• Manage customer inquiries and requests via email, telephone and virtual meetings, responding promptly and professionally.
• Receive, validate and process purchase orders in corporate systems, tracking them to final delivery.
• Coordinate with Sales, Operations, Finance, Compliance, Logistics and Legal teams to ensure smooth order execution.
• Maintain accurate commercial, technical, financial and supplier registration documentation, and customer records, quotations, orders and delivery information.
• Perform customer screening and due diligence before quotations or commercial relationships, and escalate screening alerts to the Treasury Coordinator and Compliance Officer.
• Support tender and procurement preparation, and coordinate physical colour proofs, customer approvals and insurance policies where required.
• Manage the company's supplier registration on customer platforms and prepare delivery status reports and account updates.

Required profile

• University degree or technical qualification in Business Administration, International Business, Industrial Engineering, Marketing, International Trade or a related field.
• At least 3 years of experience in Customer Service, Account Administration, Sales Support, Order Management or B2B Operations Coordination.
• Experience handling customer inquiries, purchase orders, quotations, invoicing and delivery follow-up.
• English at B2 level or above; location: Bogotá, Colombia.

Required skills

• Knowledge of commercial documentation, contractual processes and logistics coordination.
• Experience with ERP, CRM or order management systems.
• Intermediate Microsoft Office.
• Desirable: knowledge of SAGRILAFT, third-party due diligence, tender processes and supplier registration; logistics or strict production/quality/delivery experience is an advantage.