Customer Success Consultant & Product Specialist

About the role

The Consultant, Customer Success & Product Specialist will support Mastercard’s Advisors Client Services team by guiding customers through onboarding, adoption and ongoing use of Mastercard’s data‑driven products and analytics solutions. Acting as a trusted product expert, you will help clients extract insights, make informed business decisions and achieve measurable value.

Key responsibilities

• Lead customer onboarding and ensure successful adoption of Mastercard B&MI products.
• Provide ongoing product guidance, troubleshooting and best‑practice recommendations.
• Collaborate with internal product, data and consulting teams to address client needs and drive continuous improvement.
• Monitor usage metrics, identify churn risks and propose actions to increase satisfaction and retention.
• Identify upsell and cross‑sell opportunities and communicate them to sales partners.

Required profile

• Strong communication and relationship‑building skills with enterprise customers.
• Experience in consulting, customer success or product specialist roles within financial services or technology.
• Ability to translate complex data products into clear business value.

Required skills

What we offer

• Opportunity to work with a global leader in digital payments.
• Exposure to cutting‑edge data and analytics solutions.
• Collaborative, inclusive culture focused on innovation.