Customer Success Manager (Remote – Colombia)

About the role

Owner is seeking a proactive Customer Success Manager to manage a large portfolio of over 120 customers across the full lifecycle. The role focuses on engaging at‑risk customers, driving product adoption, and reducing churn while uncovering growth opportunities.

Key responsibilities

• Manage a dynamic portfolio of 120+ customers, ensuring high product adoption and satisfaction.
• Engage with at‑risk segments to mitigate churn and turn them into brand ambassadors.
• Provide strategic, personalized advice to improve ROI and drive expansion opportunities.
• Collaborate with Launch and Support teams to deliver a world‑class customer experience.
• Collect and share customer feedback with cross‑functional teams to shape product roadmap.

Required profile

• 2+ years in Customer Success or Account Management, with a proven record of results.
• Proactive, adaptable, curious and strong interpersonal skills.
• Ability to handle high‑volume calls, objection handling and de‑escalation.
• Comfortable switching contexts quickly to address diverse customer needs.
• Data‑driven decision making and strategic thinking.
• Grit, resilience and confidence working with English‑speaking customers.

Required skills

• Salesforce
• Sales Loft
• TalkDesk
• Gong
• Loom
• Metabase
• Full fluency in English (reading, writing, speaking)

What we offer

• Comprehensive health coverage
• Remote‑first work environment
• Unlimited PTO plus additional fun perks
• Base salary of 164,071,200 COP annually