Customer Success Specialist – North & South America

About the role

Kaizo is looking for a proactive Customer Success Specialist to manage enterprise accounts across North and South America. You will guide customers through onboarding, drive adoption of the AI‑powered platform, and ensure they realize long‑term value.

Key responsibilities

• Own a portfolio of enterprise customers in the Americas.
• Lead onboarding calls, enablement sessions, workshops and quarterly business reviews.
• Monitor account health, usage and risk, taking early action to mitigate churn.
• Act as the voice of the customer, influencing product and CX teams.
• Collaborate with Sales on handovers, renewals and expansion opportunities.
• Contribute to scalable success frameworks, QA standards and playbooks.

Required profile

• 5+ years in Customer Success or Account Management within B2B SaaS.
• Experience supporting enterprise customers in North and South America.
• Background in outsourced support or BPO environments is strongly preferred.
• Fluent written and spoken English and Spanish.
• Based in LATAM with availability to work EST business hours.

Required skills

• Fluent English and Spanish.
• Proficiency with CRM and CS tools such as Salesforce, HubSpot and Zendesk.

What we offer

• Fast‑moving, collaborative, low‑ego culture.
• Async‑first communication with a focus on outcomes.
• Opportunity to shape the customer success function in a growing AI‑driven company.