Customer Support Team Lead – Colombia

About the role

Sezzle is looking for a dynamic Customer Support Team Lead to guide its Colombia support team. You will help shape the customer experience by overseeing troubleshooting, creating clear instructions, and ensuring seamless communication across channels.

Key responsibilities

• Lead and mentor a team of customer support specialists to deliver high‑quality service.
• Participate in recruitment, interview candidates, and help grow the support team.
• Oversee resolution of customer inquiries via phone, email, chat, and other channels.
• Promote a culture of empathy, excellence, and proactive problem‑solving.
• Collaborate with product, engineering, and other departments to feed back insights for continuous improvement.
• Act as the liaison between the Colombia support team and global leadership, reporting performance and influencing strategy.

Required profile

• Proven experience leading a customer support team in a fast‑paced environment.
• Fluent written and spoken English and Spanish.
• Strong multitasking and prioritisation abilities.
• Excellent problem‑solving mindset and passion for customer success.
• Bachelor’s degree or equivalent experience.

Required skills

• Familiarity with Zendesk, LiveAgent, or Jira.

What we offer

• Opportunity to shape the support function of a fast‑growing fintech company.
• Collaborative, innovative culture focused on impact.