Customer Support Technician (Remote)

About the role

Distru is looking for a Customer Support Technician to join its fully remote team. You will work closely with the Customer Success group to ensure cannabis industry clients can use the platform efficiently and stay compliant. The role is contract‑based and focuses on solving technical support issues and improving customer satisfaction.

Key responsibilities

• Respond to support tickets, diagnose issues, and provide timely resolutions.
• Collaborate with Customer Success, Engineering, Product, and Sales to address cross‑functional problems.
• Document complex cases with detailed notes and relay them to engineering when needed.
• Use SQL to investigate data‑related problems and generate reports.
• Create video walkthroughs and conduct phone calls to guide customers through solutions.
• Identify recurring questions and contribute to the knowledge‑base articles.
• Master internal tools such as Hubspot, Intercom, and SQL.

Required profile

• Strong desire to learn and succeed in supporting cannabis operations.
• Excellent written communication skills in English.
• Customer‑obsessed mindset with a passion for helping people.
• Ability to build relationships, stay organized, and work positively within a team.

Required skills

• SQL
• Hubspot
• Intercom

What we offer

• Competitive pay plan with equity participation.
• Opportunities for career growth and skill development.
• Fully remote work environment.
• Stable, profitable company with strong investor backing.
• Supportive culture rated 4.8/5 on Glassdoor.