Desktop Engineer L1
Iron Systems, Inc · Bogota
Job description
About the role
The Desktop Engineer L1 provides on‑site and desk‑side support to end users, handling PC, laptop and peripheral issues while ensuring service level agreements are met.
Key responsibilities
- Provide on‑site and desk‑side support, troubleshoot PC‑related problems and resolve incidents within SLA.
- Install and configure “Gold” images on PCs and laptops, support meeting rooms, video conferencing, printers, scanners and mobile devices.
- Perform smart‑hands support for data‑center equipment, replace defective components, and manage tape backup routines.
Required profile
- Good customer‑facing skills, well presented and able to work independently.
- Organised, proactive and able to prioritize work in a pressurised environment.
Required skills
- Working knowledge of Windows 7/10, Office applications and MAC support.
- Experience with mobile devices (Android, iPhone) and hardware platforms.
- Familiarity with Microsoft SCCM and ability to replace defective parts.
- CompTIA certifications (A+, Network+) and Microsoft certifications (MCP, MCITP, MCSE) preferred.
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Published 1 day ago
Expires 1 month from now
7 views · 0 interested
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Iron Systems, Inc
Bogota